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Q. How does the order process work?
A. Ordering promotional products online is a little different than ordering a
book or CD. Because each order is different and can have many options, each
order must be reviewed by one of our staff member to make sure we have all the
information to process your custom promotional product order properly.
The order process has 5 stages. Order Inquiry, Processing, Proofing, Production, &
Shipping.
- Order Inquiry: Once you've chosen a product, simply click the "Request More Information" link on the
desired items page, follow the simple
instructions, and complete the process. Within minutes you will receive an
acknowledgement via e-mail. This e-mail will verify that we have received your
inquiry. A member of our Client Care staff will then review your inquiry
and contact you to gather any other needed information. Once all required information has been obtained we will then send you an order
form via e-mail that includes
the total base price, the price of any options you may have chosen, any applicable set-up
charges, any applicable artwork
charges, tax, and estimated shipping charges. Once you approve, sign, and return the
order form to us, your order will the move to the next stage of the order
process.
- Processing: Once we receive your signed order form, your order will be processed,
your credit card will be charged, and the order will be forwarded to the factory
which in turn will prepare your order for production. This process usually takes
about 3 business days (Monday-Friday).
- Proofing: Every order must be proofed by the factory. This is to ensure correctness of your desired imprint. A proof will be provided by the factory producing your order. Proof are normally e-mailed to you within 3 business days (Monday-Friday), Some proofs may take longer. The proof must be signed an returned to us before production can begin.
- Production: Each product has the production time listed. For example, if an item states 10 day production, this means 10 business days (Monday-Friday).
- Shipping: Once production for your order has been completed, it will be shipped
to you. Shipping time will depend on the method that you chose during the
order process.
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