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Home » F.A.Q. (Frequently Asked Questions)


Below you will find some of the more frequently asked questions that we receive. Just click on the question to see its corresponding answer. If your question is not addressed below or you need clarification please contact our client care staff by clicking the Client Care link above.

How does the order process work?

What kind of artwork do you accept? 

I have artwork that is not in the proper format, what can I do?

What is a screen charge or set-up charge?

How much will shipping be for my order?

What payment methods do you accept?

How will the charge appear on my credit card statement?

Why is sales tax applied to my order?

What are over-runs/under-runs?

Do you do rush orders?

What is your return/refund policy?

Can I cancel my order?

 


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Promotional Branding Specialist & Promotional Branding Specialists are Service Marks of Big Impression LLC
All imprinted merchandise represented on our website is for illustrative purposes only.
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No endorsements or affiliations are implied.
Big Impression LLC is an Authorized Kaeser & Blair Dealer
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